The featured note
Making AI recommendations reviewable before people act
A public-safe applied study on turning AI recommendations into reviewable human action.
Read the noteA personal notebook on technology, trust, and the way we work.
16 articles
Framework
Human Review-to-Action Canvas
A product framing tool for AI recommendations where model output needs to become human-reviewed action.
Field Note
Making an internal platform useful enough for builders to choose
A public-safe applied study on platform adoption, builder friction, safe defaults, and self-service product paths.
Framework
Platform Adoption Service Blueprint
A product framing tool for internal platforms where adoption depends on making the official path easier than the workaround.
Field Note
Helping users trust a risky transaction decision
A public-safe applied study on making risk signals understandable, proportionate, and embedded into a financial decision workflow.
Field Note
Making follow-up care easier after a clinical visit
A public-safe applied study on turning post-visit instructions into clear, safe, and trackable next actions.
Field Note
Reducing care-team friction in follow-up coordination
A public-safe applied study on exception-based coordination for healthcare follow-up workflows.
Field Note
Reducing risk-team friction in transaction review
A public-safe applied study on turning financial risk signals into reviewable, routable, and closable work.
Framework
Risk-to-Confidence Canvas for Financial Digital Services
A framework for connecting user trust, risk signals, safeguards, workflow friction, review paths, and measurable outcomes.
Framework
Trust-to-Adoption Canvas for Healthcare Digital Services
A framework for connecting patient clarity, care-team workflow, safeguards, adoption friction, and measurement.
Framework
AI Trust Decision Matrix
A model for clarifying model output, user decision, failure risk, explanation needs, review points, and governance requirements.
Work in Practice
Developer Platform Transformation
How an internal platform becomes useful only when builders can adopt it without fighting the workflow.
Work in Practice
Enterprise Workflow Adoption
How digital services reduce everyday friction when product decisions are grounded in real workflows.
Work in Practice
Governance as Product
How governance, risk, compliance, and trust requirements can become useful workflows instead of late-stage friction.
Field Note
Platform adoption is a product problem, not an engineering mandate.
Internal platforms only work when the people expected to use them can see a better path than their workaround.
Framework
Platform Adoption Maturity Model
A staged model for moving teams from manual workarounds to governed adoption and a scaled platform ecosystem.
Framework
Transformation Outcome Tree
A model for connecting technology capability to workflow change, adoption behavior, operational metrics, and business outcomes.
No articles match your search. Try another word or choose a different section.